Glen Dimplex Ireland Service Centre
GDI have a dedicated team of call agents and service engineers on hand to cover after sales care for our brands. Consumers and professional repair service technicians can contact the agents on any consumer or technical queries.
• Tel 01 8428222. Dial 1 for service and 2 for spare parts (Monday to Friday 9am to 1pm and 2pm to 5pm)
• E mail spare parts sparesireland@glendimplex.com
• E mail other service queries serviceireland@glendimplex.com
• Post. Glen Dimplex Ireland, Old Airport Road, Cloghran, Co Dublin K67DT89
• Web Chat Website www.gelndimplexireland.com
Our Live Chat function is available Monday to Friday between 9am - 5pm. During busy periods the live chat may be unavailable, please try again after a few minutes.
• Tel 01 8428222. Dial 1 for service and 2 for spare parts (Monday to Friday 9am to 1pm and 2pm to 5pm)
• E mail spare parts sparesireland@glendimplex.com
• E mail other service queries serviceireland@glendimplex.com
• Post. Glen Dimplex Ireland, Old Airport Road, Cloghran, Co Dublin K67DT89
• Web Chat Website www.gelndimplexireland.com
Our Live Chat function is available Monday to Friday between 9am - 5pm. During busy periods the live chat may be unavailable, please try again after a few minutes.
Service and Support
The GDI website contains extensive information for consumers and professional repair servers information.
• Product specification and image of current ranging available.
• Energy labels, instruction manuals and consumer parts lists on energy rated products.
• Consumer parts list on obsolete products.
To access information on a current product search the website by model number or by category to access the product page. All the information is available to view
Or download at the footer of the page. For any additional information requests the service team are available at above contact or if you wish to raise a ticket, register a product and learn about our safety notice follow the link below
Customer Charter
Upon processing a service call request the aftersales team at GDI will send a text confirmation directly to the consumer with a unique reference number for their service call. The service engineer is copied and has a commitment to make contact within 24 hours. Our aim is that the customer will be visited within 3-4 working days. All service call requests received by the after sales team by email will be responded to with a job reference number with in two working days.
Our preferred means of communication are email or our contact us on our website as there is complete traceability. Email serviceireland@glendimplex.com
How To Find Your Product's Model Code
Spares and Technical Information
Spare parts are available from our warehouse in Ireland. Please call us at 01 8428222 or email at sparesireland@glendimplex.com to order spare parts. Each appliance on our website has a spare parts list attached. Technical / Repair information will be provided, on verification of credentials, to professional repairers by email. Our technical personnel can be contacted at 01 8428222 and select “Customer Service”, or by email at serviceireland@glendimplex.com.
It is our policy to maintain spare parts supply for a minimum of 10 years for electrical parts, and 7 years for cosmetic / consumable parts.
Archived Product List Downloads
If you require a parts lists or an instruction book for an older product that is no longer on the market, please use the below link.