Register My Product

We recommend that you keep the instruction book and purchase receipt in a safe place.

The instruction book is particularly useful to help you get the most from your product. If you misplace this for any of our products, then replacements can be found in the instruction manual area of our website. If you have chosen to upload your receipt within the product registration form, then rest assured we will keep this safe for you.
 

Has my product been registered?

Once you have registered your product you will receive an email confirming your registration for the extended guarantee period. If you purchased your product directly from our website, then we will automatically register your product for the extended guarantee period and then add another year in addition to this, as a thank you for shopping directly with us.
 

How do I claim on my guarantee?

In the unlikely event that you have an issue with your product, simply contact our Consumer Engagement Centre via the Web Chat or Contact Us form on our website, or alternatively please call us on 0344 871 0944. You will need to retain your purchase receipt, if you have not uploaded it or bought the product directly from our website, as our team will ask for this along with the model and serial number, which can usually be found on the base of your product.

Our guarantee does not confer any rights other than those expressly set out in the terms and condition and does not cover any claims for consequential loss or damage. This guarantee is offered as an additional benefit and does not affect your statutory rights as a consumer.
 

Are there any exclusions?

Yes, there are some exclusions to your guarantee. Please refer to the instruction book that came with your product.